Answer: There is a $15 minimum per order. Since we charge $1.35 per pound for wash and fold, it's basically a little over 10 pounds of laundry. If you send us less than 10 pounds of laundry, you will be charged $15 for that order.
Question: Is delivery free of charge?
Answer: Yes! Both pickup and delivery are free. It's included in the price.
Question: Can I use my own laundry detergent?
Answer: Of course you can! Just leave it with our driver and we will use your detergent and/or softener.
Question: How much does your service cost?
Answer: We charge $1.35 for wash and fold laundry. Please check out our Pricing page for a full price list.
Question: Do you have same day service?
Answer: Yes we do! Same day service is $2 per pound and currently we will have to set it up for you in our system. Please call or text the day before so that we can pickup up at our 7:00am-9:00am time slot to get your laundry back to you by evening between 5:00pm-7:00pm.
Question: What is the turnaround for wash and fold orders?
Answer: Our wash and fold pickups are delivered back to you within 24 hours.
Question: Do you accept credit card?
Answer: We accept all major credit cards: Visa, Master, American Express, Discover. You can also pay by cash when our driver delivers your order.
Question: Where do I submit my credit card information to pay for my order?
Answer: Once we weigh your order you will receive an email with a link to enter your credit card. Or you can pay on the CleanCloud App (please find the link to the app on the bottom of this page.) Once you choose NJ Laundry Services - Bloomfield NJ as your default store and log in, you will be able to add your credit card on your account by selecting the Menu on the top left and then Update Credit Card.
Question: I am unable to sign up, or having trouble placing an order. What do I do?
Answer: You can give us a call or text at 201-898-2936 and we will be able to place an order for you.
Question: Will your driver let me know when he or she is on their way to pickup or delivery?
Answer: Yes. You will receive an email with a link to see our driver's location.
Question: Could I tip the driver?
Answer: Yes absolutely! We thank you for that. You may tip them by cash or add the tip amount when you place your order.